By signing in to iShapps, you agree to these terms. Please read them with the iShapps Privacy Policy.

## Who these terms are for

These terms apply to everyone who uses the iShapps web application or mobile app (**you**): workers, an agency's administrators, and client organisation or facility users. iShapps is provided by {{provider.name}} (ABN {{provider.abn}}) (**we**, **us**).

**Your account comes from your organisation.** You have access because a care agency (your organisation) has subscribed to iShapps and set up an account for you. Your organisation decides who has access, what you can see and do, and what happens to the information in your account.

**Your work arrangements are with your organisation, not us.** We do not employ or engage you. Shifts, pay rates, timesheets, approvals and compliance decisions are made by your organisation. Please raise questions about them with your organisation.

## Your account

- Keep your password private, and don't share your account with anyone else.
- Tell your organisation, or us at {{support.email}}, straight away if you think someone else has used your account.
- You are responsible for what is done through your account.

## Using iShapps properly

You agree to:

- give accurate information, and keep your details up to date;
- upload only genuine documents that belong to you, such as your own identity documents, police checks and registrations;
- clock in and out only for shifts you actually attend, at the place you are actually working; and
- treat information about other people, including participants and their care, as confidential, and use it only for your work.

You must not try to get into parts of iShapps or other people's information that you are not meant to access, interfere with how iShapps works, or use it for anything unlawful.

Giving false information or documents, or recording attendance falsely, can lead to your access being removed. It may also have serious consequences under your arrangements with your organisation and under the law.

## Signing documents

Your organisation may ask you to read and sign contracts and policies in iShapps. Signing electronically is as binding as signing on paper. We record when and from which device you signed, and keep a signing certificate with the document.

## Location and notifications

- **Location:** the mobile app uses your device's location when you clock in, and may use it during a shift, so your organisation can confirm attendance. It does not track you outside shift times. You can turn off location access in your device settings, but you may then be unable to clock in.
- **Notifications:** iShapps sends push notifications, emails and, if your organisation enables them, SMS messages about shifts, documents and your account. You can reply STOP to stop your organisation's SMS messages. You can change push notification settings on your device, but some messages about your account and documents are needed for iShapps to work.

## Availability

We work to keep iShapps available and accurate, but we can't promise it will always be uninterrupted or error-free. Reminders and automatic checks, such as certification-expiry reminders, are there to help. They don't replace your own responsibility to keep your documents current.

## Our responsibility

Nothing in these terms limits your rights under the Australian Consumer Law. Otherwise, to the extent the law allows, we are not liable to you for indirect loss, or for loss caused by your organisation's decisions, such as shift offers, approvals, pay or ending your engagement.

## Ending your access

Your access ends when your organisation removes or archives your account, or stops using iShapps. We may also suspend your access if you break these terms or if it is needed to protect iShapps or other people. What happens to your information after that is decided by your organisation, as explained in our Privacy Policy.

## Ownership

We own iShapps and its software. Information you enter belongs to you and your organisation, not to us.

## Changes and contact

We may update these terms. If a change is significant, we will tell you in iShapps before it takes effect, and using iShapps after that means you accept the change.

These terms are governed by the law of Western Australia.

Questions about your shifts or work: contact your organisation. Questions about the app: {{support.email}} · {{support.phone}}.